What to Expect When Working with an Auto Broker

What to Expect When Working with an Auto Broker

When using an auto broker to move your car, you may not have any idea on what to expect. At Metti International, we take care of finding you the best price and coordinating the logistics for you – no pun intended! Simply let us know the best window of time for pickup, and we’ll dispatch the carrier. From there, the auto transport company will reach out to you directly to confirm the pickup and finalize the details.

What To Expect When Your Driver Arrives

When your driver is assigned, you’ll receive an email with the driver and carrier’s contact information. Then, when the driver is a few hours away, they’ll give you a call when they are few hours from your pickup location. If you haven’t heard from your driver and would like an update on their arrival, call the dispatcher or auto broker directly so you can plan accordingly and make sure you’re prepared when they show up to get your car. 

Auto carriers require each of their drivers to complete a pre-trip inspection sheet when they collect your vehicle. Always request a copy for records and take photos of your car before they load it onto the auto carrier.  

When Your Vehicle Arrives At Its Delivery

Once the auto carrier has delivered your vehicle, take time to examine the entire car to make sure damage has not occurred. Compare your car against the photos you took when the car was picked. If damage is present, make note on the delivery receipt and have the driver sign it. If needed, file your claim directly with the carrier’s insurance company. 

Please keep in mind that if you ship your vehicle through an open carrier, it will be exposed to wind, highway debrief and weather conditions. Minor dings and scratches are not likely to be covered.

When is Payment Due?

There are a couple of options when it comes to paying your auto broker. Keep in mind that you will always be required to put down a deposit before your car is scheduled to be picked up by the automobile carriers. 

  1. Pay With a Money Order – You’ll make the check out to the company name and will receive instructions if you go this route
  2. Pay with Cash – You’ll need to be prepared to pay the driver in cash upon delivery 

Be sure to communicate your preferred payment method to your auto broker ahead of time to avoid any confusion during the delivery process. 

Metti International Is Your Trusted Broker

We understand that finding reliable and safe transportation for your vehicle is a top priority. As a licensed and bonded broker with the Federal Motor Carrier Safety Administration Metti International only works with carriers who have a 95% and above rating so you’ll have peace of mind throughout the process knowing that your vehicle is in good hands from the time it’s picked up to when it’s delivered to its final destination. 

Don’t wait! Give Metti International a call today to schedule your upcoming car transport at 866.620.1776 or request a quote online. We look forward to serving you!

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Frequently Asked Questions

Most major credit cards, postal money orders and cashiers checks are acceptable forms of payment.

As with most transport services, a deposit is generally required when placing an order. Deposits range from 10-25 % of the total shipping cost. The remaining balance will be due upon delivery.

Most auto transport companies accept cash, certified checks, and postal money orders.

Coast to coast trips usually takes between 10-14 days. Shorter trips ranges from 3-7 days, depending on the actual distance. Some factors may delay a trip, including traffic, weather, and truck breakdowns.

Yes, we request you, or a designated person, be present upon pick up of your vehicle. For your safety and your vehicle’s safety, an inspection is performed and a bill of lading must be signed that serves as proof of delivery.

The easiest way to ship an inoperable vehicle is to let us know when requesting a vehicle transport quote. There will be an additional charge, plus loading and unloading charges to your quote, if we are not informed of the vehicle’s condition prior to quoting.

Auto carriers are not licensed to carry house goods or personal items, these goods and items are not covered by the carriers insurance. Any damage to your vehicle due to household goods shifting or breaking is also not covered. Personal belongings left in the vehicle, are shipped strictly at the owners risk. Carriers will not inventory any belongings left in the vehicle and will assume no responsibility.

Your car is insured for the Blue Book value the entire time it is on the truck. Clearly listed on your Shipping Order, Agreement and Bill of Lading are occurrences not covered. At the time of pick up, a condition report is filled out and signed by both the person turning the car over and the truck driver and you are given a copy.

Upon delivery of your vehicle, this same report is presented. You should compare the condition of the vehicle to the report thoroughly at that time. If you feel damage has occurred to your vehicle during delivery, you must note it on the report before you sign it and the driver leaves. Damage done in transit does not relieve the shipper of paying for transport service performed. Claims will be handled by the vehicle carrier and insurance companies.

Metti International offers door-to-door auto transport service where possible. However, there are instances that we cannot collect/deliver directly to the door due to the size of our auto carrier’s trucks. The size of your street may prohibit direct delivery to your door. Also, some towns and cities do not allow trucks on their residential streets. If the carrier cannot get to your door, he will deliver your vehicle to the next most convenient accessible location, such as the nearest major crossing street, a shopping mall or supermarket.

Please have a no more than 1/4 tank of fuel, remove all personal items from your vehicle and have it washed and cleaned so that the ensuing inspection is easily performed. If it is a convertible, T-top, sunroof, etc. make sure all openings are closed and prepared for changing weather. You can find additional tips on how to prepare your car for transport here.