Frequently Asked Questions
How much is it to ship my vehicle?
What forms of payment are accepted?
Most major credit cards, postal money orders and cashiers checks.
Can I ship personal items or household goods in a vehicle?
This is a judgement call, however most carriers will accept some household goods. But in 1998 the Department of Transportation ruled that you may NOT load any items in a vehicle on auto carriers. All trucks are occasionally subject to inspection, which involves unloading the vehicles off the truck and items in the vehicle maybe left behind.
Auto carriers are not licensed to carry house goods or personal items, these goods and items are not covered by the carriers insurance. Any damage to your vehicle due to household goods shifting or breaking is also not covered. Personal belongings left in the vehicle, are shipped strictly at the owners risk .Carriers will not inventory any belongings left in the vehicle and will assume no responsibility.
How am I going to pay for my auto transport?
As with most transport services, a deposit is generally required when placing an order .Deposits range from 10-25 % of the total shipping fee. The balance will be due upon delivery.
Most auto transport companies accept cash, certified checks, and postal money orders.
Is my vehicle insured?
Your car is insured for the Blue Book value the entire time it is on the truck. Clearly listed on your Shipping Order, Agreement and Bill of Lading are occurrences not covered. At the time of pick-up, a condition report is filled out and signed by both the person turning the car over and the truck driver and you are given a copy.
Upon delivery of your vehicle, this same report is presented. You should compare the condition of the vehicle to the report thoroughly at that time. If you feel damage has occurred to your vehicle during delivery, you must note it on the report before you sign it and the driver leaves. Damage done in transit does not relieve the shipper of paying for transport service performed. Claims will be handled by the vehicle carrier.
How long will it take to pick-up and deliver my vehicle?
Coast to coast trips usually takes between 10-14 days. Shorter trips ranges from 3-7 days, depending on the actual distance. Some factors may delay a trip, including traffic, weather, and truck breakdowns.
Will you pick up and deliver my vehicle door-to-door?
We do offer door-to-door auto transport service however, there are instances that we cannot collect/deliver directly to the door due to the size of our auto carrier’s trucks. The size of your street may prohibit direct delivery to your door. Also, some towns and cities do not allow trucks on their residential streets. If the carrier cannot get to your door, he will deliver your vehicle to the next most convenient accessible location, such as the nearest major crossing street, a shopping mall or supermarket.
Do I have to be present when we pick up or deliver your vehicle?
Yes, we request you, or a designated person, be present upon pick up of your vehicle. For your safety an inspection is performed and a contract bill of lading must be signed.
How do I prepare my vehicle?
Please have a no more than 1/4 tank of fuel, remove all personal items from your vehicle and have it washed and cleaned so that the ensuing inspection is easily performed. If it is a convertible, T-top, sunroof, etc. make sure all openings are closed and prepared for changing weather.
What if my vehicle does not run?
The easiest way to ship an inoperable vehicle is to let us know when requesting a vehicle transport quote. There will be an additional charge, plus loading and unloading charges to your quote, if we are not informed of the vehicle’s condition prior to quoting.