Things you should do when a carrier arrives to pick up your vehicle

When the carrier comes to collect your car, he will be filling out what is referred to as a Bill of Lading. Ensure you fill the Bill of Lading.  This paper has a generic picture of vehicles and is used when he’s making his preliminary inspection. The car carrier will note any dings, dents or scratches in the bill of lading.

Take pictures at the time of pick up with the driver present, and have a picture of him doing his inspection. He will also be giving you a copy of the Bill of Lading. However, ensure the bill of lading is legible. Get from him the anticipated time of delivery. Also, verify the address and that the contact information he has is correct.

Feel free to call them after a day or two to reconfirm that the car carrier is on schedule. The car carrier normally calls the day before and a few hours ahead of delivery. This is to ensure the drop off is coordinated.

Upon delivery compare the pick up inspection matches the drop off inspection. If  there is some damage, make sure to report it to his insurance company immediately. If her says he’ll take care of it, insist he call his insurance company in your presents or have give you a copy of his insurance and Bill of Lading indicating any damage.

While the occurrence of damage is rare, it is good to follow these recommendations at pick up and delivery of your vehicle.

Metti International is Here to Help

If you need the best auto transport company to ship your car, Metti International is your top choice. Metti International has superb customer service. Additionally, we only partner with carriers having a 95% or higher service rating. This eliminates having to wait endlessly for the arrival of your car.

Due to our amazing reputation over the years, we earned the BBB Torch Award For Ethics thrice. The Better Business Bureau has accredited Metti International with an A+ rating and we have excellent customer reviews.

With just one dial, you can have access to a trusted and reliable car shipping company. Contact Metti International today at 866.620.1776 to schedule your auto transport or request a quote online. For more information, kindly visit our website at

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Frequently Asked Questions

Most major credit cards, postal money orders and cashiers checks are acceptable forms of payment.

As with most transport services, a deposit is generally required when placing an order. Deposits range from 10-25 % of the total shipping cost. The remaining balance will be due upon delivery.

Most auto transport companies accept cash, certified checks, and postal money orders.

Coast to coast trips usually takes between 10-14 days. Shorter trips ranges from 3-7 days, depending on the actual distance. Some factors may delay a trip, including traffic, weather, and truck breakdowns.

Yes, we request you, or a designated person, be present upon pick up of your vehicle. For your safety and your vehicle’s safety, an inspection is performed and a bill of lading must be signed that serves as proof of delivery.

The easiest way to ship an inoperable vehicle is to let us know when requesting a vehicle transport quote. There will be an additional charge, plus loading and unloading charges to your quote, if we are not informed of the vehicle’s condition prior to quoting.

Auto carriers are not licensed to carry house goods or personal items, these goods and items are not covered by the carriers insurance. Any damage to your vehicle due to household goods shifting or breaking is also not covered. Personal belongings left in the vehicle, are shipped strictly at the owners risk. Carriers will not inventory any belongings left in the vehicle and will assume no responsibility.

Your car is insured for the Blue Book value the entire time it is on the truck. Clearly listed on your Shipping Order, Agreement and Bill of Lading are occurrences not covered. At the time of pick up, a condition report is filled out and signed by both the person turning the car over and the truck driver and you are given a copy.

Upon delivery of your vehicle, this same report is presented. You should compare the condition of the vehicle to the report thoroughly at that time. If you feel damage has occurred to your vehicle during delivery, you must note it on the report before you sign it and the driver leaves. Damage done in transit does not relieve the shipper of paying for transport service performed. Claims will be handled by the vehicle carrier and insurance companies.

Metti International offers door-to-door auto transport service where possible. However, there are instances that we cannot collect/deliver directly to the door due to the size of our auto carrier’s trucks. The size of your street may prohibit direct delivery to your door. Also, some towns and cities do not allow trucks on their residential streets. If the carrier cannot get to your door, he will deliver your vehicle to the next most convenient accessible location, such as the nearest major crossing street, a shopping mall or supermarket.

Please have a no more than 1/4 tank of fuel, remove all personal items from your vehicle and have it washed and cleaned so that the ensuing inspection is easily performed. If it is a convertible, T-top, sunroof, etc. make sure all openings are closed and prepared for changing weather. You can find additional tips on how to prepare your car for transport here.