3 Simple Ways to Handle Car Issues or Damage

3 Simple Ways to Handle Car Issues or Damage

Receiving a car delivered with damage is unlikely when you use a credible carrier. However, if damage does occur, below are three simple steps that you should take to help get the damage taken care of.

Car Shipping Damage

1. Research Car Shipping Companies

Before choosing a company to transport your car, ensure they have a solid reputation by looking at their customer reviews. Another strong indicator for a reliable company is one that has been endorsed by trusted sources, such as those with an award from the Better Business Bureau.

Many online quoting companies that offer multiple pricing options are simply lead chasing and sell your inquiry to another company. These companies do not have any car shipping experience and we would recommend avoiding them at all costs.

2. Bill Of Lading (BOL) 

A Bill of Lading is a legal document that travels with your car and acts as a receipt, indicating that the car has been consigned to the carrier and records its current state. The driver will conduct a pre-trip inspection and take photos at the time of pick up. We also recommend trying to get the driver who is making the inspection of your car in the picture. You will also receive a copy of the Bill of Lading prior to the driver’s departure with your car. 

When the car is dropped off again, it’s important to compare the pick up BOL with the drop off inspection. If you notice the car is damaged during shipment, make sure the driver acknowledges the damage on the Bill of Lading so you can have the repairs covered. Lastly, do not cancel your car insurance for any reason, as you will need this coverage to help the damage get reimbursed.

Form that most car carriers use to do vehicle inspections at pick up and delivery.

3. Handling Damage

If damage is observed upon delivery of your car, get in touch with your insurance company as soon as possible and send them both the pick up and delivery inspection forms. They will help contact the carrier’s insurance company and pursue your reimbursement for you, thus speeding up the process and repairing your vehicle sooner.

While car damage can certainly be a stressful situation, following the above steps will help you get your car fixed and receive prompt reimbursement.

Metti International offers customers high quality, competitive prices for international and domestic auto transport. We are proud to partner with car shipping companies that have 95% or above safety and on time service ratings. To request a quote, give us a call at 866-620-1776 or fill out the form here.

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Frequently Asked Questions

Most major credit cards, postal money orders and cashiers checks are acceptable forms of payment.

As with most transport services, a deposit is generally required when placing an order. Deposits range from 10-25 % of the total shipping cost. The remaining balance will be due upon delivery.

Most auto transport companies accept cash, certified checks, and postal money orders.

Coast to coast trips usually takes between 10-14 days. Shorter trips ranges from 3-7 days, depending on the actual distance. Some factors may delay a trip, including traffic, weather, and truck breakdowns.

Yes, we request you, or a designated person, be present upon pick up of your vehicle. For your safety and your vehicle’s safety, an inspection is performed and a bill of lading must be signed that serves as proof of delivery.

The easiest way to ship an inoperable vehicle is to let us know when requesting a vehicle transport quote. There will be an additional charge, plus loading and unloading charges to your quote, if we are not informed of the vehicle’s condition prior to quoting.

Auto carriers are not licensed to carry house goods or personal items, these goods and items are not covered by the carriers insurance. Any damage to your vehicle due to household goods shifting or breaking is also not covered. Personal belongings left in the vehicle, are shipped strictly at the owners risk. Carriers will not inventory any belongings left in the vehicle and will assume no responsibility.

Your car is insured for the Blue Book value the entire time it is on the truck. Clearly listed on your Shipping Order, Agreement and Bill of Lading are occurrences not covered. At the time of pick up, a condition report is filled out and signed by both the person turning the car over and the truck driver and you are given a copy.

Upon delivery of your vehicle, this same report is presented. You should compare the condition of the vehicle to the report thoroughly at that time. If you feel damage has occurred to your vehicle during delivery, you must note it on the report before you sign it and the driver leaves. Damage done in transit does not relieve the shipper of paying for transport service performed. Claims will be handled by the vehicle carrier and insurance companies.

Metti International offers door-to-door auto transport service where possible. However, there are instances that we cannot collect/deliver directly to the door due to the size of our auto carrier’s trucks. The size of your street may prohibit direct delivery to your door. Also, some towns and cities do not allow trucks on their residential streets. If the carrier cannot get to your door, he will deliver your vehicle to the next most convenient accessible location, such as the nearest major crossing street, a shopping mall or supermarket.

Please have a no more than 1/4 tank of fuel, remove all personal items from your vehicle and have it washed and cleaned so that the ensuing inspection is easily performed. If it is a convertible, T-top, sunroof, etc. make sure all openings are closed and prepared for changing weather. You can find additional tips on how to prepare your car for transport here.